Frequently Asked Questions

On the product page, paste a shareable link to your pet's photo (Google Drive, Dropbox, or any direct image URL) into the "Upload Your Pet Photo" field before adding to cart. Make sure the link is publicly accessible.

Use a clear, well-lit photo of your pet's face. Photos taken in natural light with good focus produce the most vibrant and detailed portraits. Avoid blurry or heavily cropped images.

Custom AI portraits are typically delivered within 48–72 hours of receiving your photo. You will receive the finished artwork as a high-resolution digital file via email.

Yes! We offer one free revision on all custom portrait orders. If you'd like adjustments to colour, style, or composition, simply reply to your delivery email with your feedback.

After completing your purchase, you'll receive an email with a download link. You can also access your downloads at any time from your account's "Orders" page.

All digital prints are delivered as high-resolution PNG files (300 DPI), suitable for professional printing up to 24×24 inches.

Absolutely! You are free to print the digital file at home or through any professional print service. We recommend using a matte fine-art paper for the best bohemian aesthetic.

We accept all major credit cards (Visa, Mastercard, AmEx), PayPal, and Apple Pay. All transactions are secured with SSL encryption.

Since our products are digital, we cannot offer refunds after delivery. However, if you are unsatisfied with the quality of your custom portrait, please contact us and we will make it right.

You can reach us via the Contact page or by emailing hello@clockworkstudio.shop. We respond to all inquiries within 24 hours.